Returns & Exchanges
At Dualtron USA, we stand behind the performance of our high-speed electric scooters and offer a 14-day return window for unused equipment in its original packaging. Please ensure your sports vehicle is in brand-new condition to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Prepare the Vehicle
Carefully clean the scooter and pack it securely in the original factory box, including all chargers, manuals, and toolkits provided at purchase.
Ship to Service Center
Affix the provided shipping label and drop off the package at an authorized carrier location; we recommend utilizing shipping insurance for high-value sports equipment.
Inspection and Refund
Once our technicians verify the unit's condition and odometer reading, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing